1. When you are on the Freedom login screen, enter your Email address >> Leave the Password field blank >> Click on 'Forgot your password?' and you will receive an email with a password reset link. The email will be sent to the email address that you use when logging into Freedom, this should be the email address that you filled in in the Email address field earlier.
2. Go to your email inbox to find the email. Once you've clicked on the password reset link, you are taken to the Freedom login screen again. Here, you can enter a new password and click on Login. (Please ensure to save the new password to your Password Manager so that you always have it at hand).
3. That's it, you should be logged in now!
Please give us a call on 021 012 5000 should you require any assistance and we will be glad to assist.