On Freedom you can decide how long you want your calls to be saved. This can be set to any period from 1 month to 7 years. 


Note that call recordings are billed at R0.05 per recorded minute per month saved. So if you were to save 1,000 minutes of recordings for 2 months the total price for these recordings would be R100.00 ( 1,000 minutes x R0.05 x 2 months ). Billing takes place once a month. In this example R50.00 per month.

How to remove all excess recordings in bulk

Let's say you are currently storing recorded calls on Freedom for a period of 3 years and you decide you no longer wish to save your recordings this long, but only for 1 month. 

  • Log in on Freedom

  • Go to 'Admin' >> 'Call Recording'

  • Select the the age of the recordings you want to remove under 'Delete recordings after'.

Read the pop-up notification carefully, and if you agree, click Yes, that's what I want.

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