Calling Emergency Services
It is NOT possible to dial emergency numbers such as 10177 or 10111 from your VoIP phones.
Traditionally, a phone is physically connected to your local emergency control room via the copper telephone network and telephone exchanges. Emergency calls are automatically directed to your nearest control room. Because a VoIP telephone is not bound to a geographic location (it connects over the internet), it can not accurately determine where it is and which control room to contact.
Recommended Precautionary Measures
Display your areas’ local emergency numbers (e.g. Sandton police station) clearly near all VoIP phones in your office.
Add stickers to your phones with the relevant direct numbers to your emergency services. Sticker suggestion: In case of emergency dial: – Police: – Fire Brigade: – Ambulance:
Add the local emergency numbers under speed dial on your phones and clearly mark them. Your Voys contact person will gladly assist you.
In case of an emergency, dial abbreviated national emergency numbers from a cell phone. Please do not use the Voys mobile app in this instance.
Familiarise all your employees with office emergency protocol.
Visit your provincial government’s website to reference the relevant direct emergency numbers in your area. This should be a normal landline number (e.g. 021 480 7700 ), NOT a short coded number.