This article explains the basics of how to create or edit a dialplan for your phone number. Refer to specific feature help pages for the specific instructions on how to include a particular feature in the dialplan.
Log in on Freedom
Click on 'Dialplan' in the main navigation bar.
Open or add a Dialplan
If you are editing an existing Dialplan:
Click on the corresponding phone number.
If you're adding a dialplan for a new number:
Click Add routing.
Enter the 'Phone number' you wish to create a dial plan for. Freedom will give suggestions that do not have a dialplan yet.
Enter a 'Description' for easy reference. (e.g. 'Main number')
Add, Edit or Delete steps
To add a step, click on add step. To edit a step, click on the three dots at the end of the specific row that you would like to edit.
When adding or editing a step, use drop down menus to select a feature and/or feature options.
Click Save at the end of that step
When you're done, click Save at the bottom of the dialplan.