Extension

This is saved set of Dialplan steps that can be reused.

How to save an Extension:

  • Click on Dialplan >> Routing templates.

  • Enter Extension e.g. 801 >> Select route to copy routing from OR leave unselected to make your own >> Click Step 2.

  • Edit Dialplan as desired >> Click Save on steps >> Click Save for Dialplan.


How to add the Extension:

  • Click add step where you would to add the extension. 

  • Select Extension from first dropdown >> Select Extension number from the second drop down.

  • Click Save on step >> Click Save for Dialplan.


Jump

This is used to jump to different steps in an IVR.

  • Click add step where you would to add the jump.

  • Select Jump from first dropdown >> Select a step to jump to from the second dropdown.

  • Click Save on step >> Click Save for Dialplan.

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