OPTION 1: Three parties (free feature)

  • Most VoIP phones will allow you to have a conference call with 3 participants. This is a free Voys Freedom feature.

  • The specific procedure to make a 3-way conference call is different for every VoIP phone. However most phones will work in a way similar to the procedure described below, which is for the Yealink T21.

How it works

  • Place OR answer a call.

  • Press Conf on your device

  • Dial the phone number or extension of the third participant

  • Press Send

  • When the participant answers the call, press Conf again

During the conference call, you can do the following:

  • Press the Hold key to place the conference on hold.

  • Press the Split key to split the conference into two individual calls.

  • Press the Cancel key to end the conference call.

OPTION 2: Unlimited parties (add-on feature)

  • Your virtual conference room with unlimited participants.

  • Attend a conference call by dialling a dedicated phone number from any phone.

  • Secure the conference call with a PIN.


  • Click Add.

  • Enter Extension number e.g. 701

  • Enter other needed details such as Admin password >> Click Save.

  • Admin password: 4-digit code. This is the password that only you have. This makes you admin of the conference room. The admin can press 3 during the conference to remove the last caller to enter the conference call.

  • User Password: 4-digit code. This is the password that is handed out to the guest attendees.

  • Message settings: Select if you would like to have messages played in English or Dutch before you enter the conference room. You will be prompted to enter your 4-digit password.

  • If you don’t already have a separate conference number on your account, please add a number.

  • Click Dialplan (on the main navigation bar)

  • Click on the conference number.

  • Click on the 3 dots next to Step 1  >> select Conference from the first drop-down menu >> Select the Extension number set above from the second drop-down menu 

  • Click Save on step

  • Click Save at the bottom of the page. 

How it works

  • Call Phone number or Extension

  • After voice prompt, Enter User Password (PIN), followed by the # key.

  • When you’re the first caller, you will hear the hold tone.

  • When a second attendant joins the conference call, you will hear a sound and you can start the conversation.

  • When somebody leaves the conference call, you will hear another sound.

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