1. First, log in to Freedom

  2. You will land on the 'Dashboard'

  3. Click the Top up credit button under the 'Prepaid' section

  4. Enter your email address

  5. Enter the numerical amount that you wish to top up your credit with

  6. The total including VAT will be displayed below

  7. Click on your preferred payment method (Credit / Debit Card or EFT)

  8. You will be prompt to enter either your card details (for card payments) or to log into your online banking account (for EFT)

  9. Once your payment is successful, you will be automatically redirected to your Freedom dashboard

  10. You can find your full transaction history under the Transaction History button

Notes on payment methods

  • When Credit / Debit card is selected: Fill in your bank card details

  • When Instant EFT is selected: Click on your bank's icon >> log into your bank’s online banking portal in order to make the payment. Once the payment is completed via online banking, you will automatically be redirected to your Freedom dashboard. Please allow enough time for the transaction to proceed.

  • And you’re done! 

Your prepaid credit top up will then reflect on the Freedom dashboard, excluding VAT. 

If your payment is not reflecting on Freedom, please contact us soonest.

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