VoIP and the Internet

When you make a VoIP call, Voys carries the voice data through its system to your Internet Service Provider (ISP) via the most efficient path possible.

We can’t do it alone

When your ISP receives your voice data from Voys, they begin the important job of carrying it across their network to your office. They must ensure there’s enough capacity where they receive the data from Voys. Otherwise, call quality will suffer.

Finally, the call must travel into your office

In addition to congestion in your ISP’s network, your call quality can also be affected by the size of the ISP’s connection into your office, your network setup, and other in-office factors such as the number of connected devices.

Congestion on any portion of the end-to-end path will affect your call quality, especially at peak times

This can cause delay (latency) and choppy sound (jitter). When everything works well, you should get a smooth HD call experience.

Self Help – Bad Call Quality

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