Voys Freedom

Everything you need to know about managing your services on Freedom.

Athini Kenke avatar Sebastiaan avatar Sakhe Ntshwanti avatar
37 articles in this collection
Written by Athini Kenke, Sebastiaan, and Sakhe Ntshwanti
Admin: Advanced options

IVR

Auto Attendant/ Virtual Receptionist. “Dial 1 for Sales, 2 for Support... " will play and direct a caller based on their selection.
Athini Kenke avatar
Written by Athini Kenke
Updated over a week ago

Conference

How do I set up a call with more than two parties?
Athini Kenke avatar
Written by Athini Kenke
Updated over a week ago

Queue

Would you like to have callers automatically be put on hold when all lines are busy? E.g. "You are caller number X, please hold..."
Sebastiaan avatar
Written by Sebastiaan
Updated over a week ago

Pickup group

Want to answer calls that ring on your colleague's phone, directly from your phone?
Athini Kenke avatar
Written by Athini Kenke
Updated over a week ago

Listen in

Listen in on a call in order to assist or monitor a colleague during their call.
Athini Kenke avatar
Written by Athini Kenke
Updated over a week ago

Filter

Block or allow certain numbers, area codes or countries.
Athini Kenke avatar
Written by Athini Kenke
Updated over a week ago

Call recording

Would you like to record calls, save them and play and/or download the recordings later?
Athini Kenke avatar
Written by Athini Kenke
Updated over a week ago

How to remove recorded calls in bulk

Would you like to remove all your call recordings in bulk?
Sebastiaan avatar
Written by Sebastiaan
Updated over a week ago

Jump

Feature option when setting up the Dialplan.
Athini Kenke avatar
Written by Athini Kenke
Updated over a week ago

Namefield Routing: Variable Callername

Set up in your Dialplan a callername that should appear when you receive calls for specific phone numbers that are dialed.
Athini Kenke avatar
Written by Athini Kenke
Updated over a week ago