Colleagues in a Pickup group can answer inbound calls ringing on a colleague’s phone directly from their own phone.
You can do this by dialling *8 and "Send" on your phone.
To set up your Pickup group
- Login to Freedom
- Go to Admin >> Pickup group (under Advanced options)
- Click on the Add button
- Name the Pickup group
- Select the VoIP accounts that you would like to include in that Pickup group
- Click Save.