How to Configure Your Fanvil Phone
How to Configure Your Fanvil Phone

How to Configure Your Fanvil Phone

📌
This manual will help you configure your Fanvil phone for use with Freedom, our cloud-hosted PBX. The settings below refer specifically to the Fanvil X3S and X3P.

📌
Configuration manual
  • Connect the Fanvil device to the network (modem/router/switch/network point) using an Ethernet cable (ensure that your PC is connected to the same network as the Fanvil device)
📌
Locate IP Address

Fanvil X3SP
  • Pressing the "OK" button
  • Or alternatively, pressing the soft key menu button "i"
Fanvil X3P

Long-pressing button "2" on the Fanvil X3P.

Fanvil X1P
  • Press Menu
  • Status or
  • The "Down" navigation key.
📌
Configuration
  • Launch the web browser and type the IP address into the URL bar
  • Login to the device's web interface
  • Fill in the following details: Username: Admin Password: Admin
  •  Go to Line 
  • Tick ‘Active’ if you have an option
  • Line 1 >> Basic Settings and fill in the details below

You will need

  • Username: Account ID (Can be found on Freedom under Admin >> Voip Account ( (e.g) 202290089)
  • Display name: Extension number e.g 201
  • Authentication Name: Account ID ((e.g)202290089)
  • Password: Can be found on Freedom under Admin >> VoIP Account ( (e.g) WJ362Dy5uYPtUTH)
  • Server Name: sip.voys.co.za

image
image

📌
Go to Line >> SIP >> Codec Settings and Enable G.711A

image

📌
Go to Line >> SIP >> Advanced Settings

image

📌
Go to Line >> SIP >> SIP Global Settings

image

📌
Once the Line Status changes to “Registered”, you’re set.

image

📌
Troubleshooting:

If your phone is staying on "initializing" then the phone is fried. It could be due to the surges from load-shedding. If under warranty, take it back to your supplier to replace it.

✍️
I have feedback on your help pages!

Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za