Do you see your colleague's number on your phone instead of the customer's number after transferring the call? This may be due to the settings of your VoIP account..
- Log in to Freedom.
- Click on Admin in the menu bar.
- Select VoIP account.
- Click on the correct VoIP account.
- Go to the Advanced (SIP) settings tab.
- Change the Caller ID header from SIP Header to the Remote Party-ID SIP header.
- Press Save.
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Updates
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Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za