Please follow the instructions below to reset the phone:
1. Press the MENU button to bring up the keypad configuration menu.
2. Select "System" and enter.
3. Select "Operations → Factory Reset".
4. A warning window will pop out to make sure a reset is requested and confirmed.
Press the "Yes" Softkey to confirm and the phone will reboot, or “No” Softkey to cancel the Reset.
Other Help - Check out this video for more help
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Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za