Transferring calls with the Voys App
When you are on an active call, you can transfer it to both internal and external destinations. This is always a “warm” transfer, meaning you first consult with the person you want to transfer the call to.
You have a customer on the line and you want to transfer them.
- Press transfer.
- Enter the phone number you want to transfer the call to (this can be either an internal or external number).
- Press the green button.
- Once the second person answers the call, you can have a conversation that the first person will not hear.
- Then press merge.
- Your screen will now show that the call has been successfully transferred.
Returning to the caller
Do you want to return it to the caller? Then you can hang up the consultation call to return it to the original caller.
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Updates
We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates
Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za