The Webphone continues to ring after the call has been answered

The Webphone continues to ring after the call has been answered


In this case, the router is probably having some trouble routing traffic to the Webphone. A router restart may already be the solution.

The problem has not yet been resolved
Turn on remote logging (debugging).
  • Open the Webphone
  • Go to Settings
  • Scroll to Debugging then click Remote Logging
  • image
Send feedback.
  • Open the Webphone
    • Make sure remote logging is turned on.
  • Press Contact Us
  • Indicate here what you are missing and press Send feedback
  • NB: If you want to contact us, read on. This is only a way to send feedback to us so that we can act on it.
If you want us to contact you to solve the problem
  • Please, Make sure Remote Logging is turned on
  • Write down some examples of when the issue happened, be as specific as possible with the date and time. For example:
    • March 12 at 1:13 p.m. with telephone number 0612345678.
    • Today at 13:15 pm with tel 0678910112
    • If it's an option to test the issues with us, that's fine too.

  • If you need urgent help, we advise you to call us on 021 012 5000
I have feedback on your help pages!


We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to