I don't see all my colleagues in the Webphone
I don't see all my colleagues in the Webphone
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F5ce96d78-421d-410f-b090-99deadb57b59%2Ffree.avif?id=e1af2324-820a-441b-8012-4e6242cfec00&table=block)
I hear music when I pick up or call out
I hear music when I pick up or call out
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F7e354226-2570-4b40-bd99-d2bb574b94e6%2Ffree.avif?id=6f4f8d01-2345-4bad-b0c6-892ed3cd2800&table=block)
Add a VoIP account to the Webphone
Add a VoIP account to the Webphone
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F3c8549e8-d4de-4c0e-a01b-66c071ca45b3%2Ffree.avif?id=4f1d69b3-13bb-45a2-b183-333ecc2f6d99&table=block)
The Webphone indicates that my network settings need to be checked
The Webphone indicates that my network settings need to be checked
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fe1f3a4f2-d2ce-485a-9d5d-c2762af0e867%2Ffree.avif?id=e680283a-920b-4f3a-b365-bfe6d878274d&table=block)
I see that my colleague is on 'busy', but she is still available
I see that my colleague is on 'busy', but she is still available
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F16d79ca7-e951-4a1a-a823-9a3095728a31%2Ffree.avif?id=3f6e856b-ecee-41fb-9c02-8c37e585b22e&table=block)
My microphone does not work (I can hear the customer but they cannot hear me)
My microphone does not work (I can hear the customer but they cannot hear me)
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Ff3e60118-bce6-4a92-b059-3e4afe42c0a0%2Ffree.avif?id=e192af70-1d20-4394-9d1f-bce029f03e7c&table=block)
The Webphone continues to ring after the call has been answered
The Webphone continues to ring after the call has been answered
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F8d72463d-e29f-4898-b9af-c78ee6949981%2Ffreedom.avif?id=a17d1ca0-00c1-47a0-b3ea-0e712e2541ad&table=block)
The Webphone is no longer active when I have been away from my laptop for a while
The Webphone is no longer active when I have been away from my laptop for a while
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F7841b713-00b0-4b74-81dd-c4254cb3a2d3%2Ffree.avif?id=a59f8368-4d6b-4233-96dd-5844b2cf027a&table=block)
When I press record, the connection hangs up.
When I press record, the connection hangs up.
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F072c5007-0df7-4c55-9c4e-8225a3b30357%2Ffree.avif?id=aea24826-83b7-4538-aa7d-ee9d9b46f3fd&table=block)
The Webphone is no longer active when I have been away from my laptop for a while
The Webphone is no longer active when I have been away from my laptop for a while
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F2ed7fc5f-4c05-42af-b73d-dbc8f5909548%2Ffree.avif?id=653f1fbf-a212-4ce5-9778-3c18ba2ceb7f&table=block)
I don't get a popup when I get a call
I don't get a popup when I get a call
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F74651df7-c5cc-43c0-b69c-ffe5805bc0d7%2Ffree.avif?id=84cbe2e8-23bd-452c-9749-e685dfebef0e&table=block)
I am not receiving incoming calls
I am not receiving incoming calls
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fc4598722-c490-4d89-a6f1-32841e3a1717%2Ffree.avif?id=9dc722bf-5699-4d58-8fd6-136af8c6a1fc&table=block)
I do not hear anything
I do not hear anything
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F17e61982-9734-431b-926a-68f3bc170bff%2Ffreedom.avif?id=4aeda614-79d8-462a-ace9-c7a34c11235d&table=block)
I get a message that my audio quality is poor
I get a message that my audio quality is poor
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F06cba1d3-2641-48b1-a6c8-dc184b8667f5%2Ffree.avif?id=33ec6939-0702-48cb-a508-c7ebccd452f6&table=block)
There is a problem with the automatic startup of the Webphone
There is a problem with the automatic startup of the Webphone
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F98ae4e46-dde9-4630-af36-af89a42a63f5%2Ffree.avif?id=190d2f4a-386f-43f4-a949-4580de18e872&table=block)
My Webphone does not ring on the first call of the day.
My Webphone does not ring on the first call of the day.
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F37ddf938-ae47-4353-874a-023bdc492f57%2Ffree.avif?id=6792fa97-3c89-44ee-a328-c99adbd61371&table=block)
I cannot transfer customers to my colleague
I cannot transfer customers to my colleague
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F10327a22-c81c-4514-af61-5119b3bf9a6d%2Ffree.avif?id=40dd4a35-c2a4-462b-9723-13b6418be5c4&table=block)
I minimized my Webphone, but now I don't know if the Webphone is going to ring.
I minimized my Webphone, but now I don't know if the Webphone is going to ring.
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fdde58699-7846-48ec-9571-8a56d2228380%2Ffree.avif?id=b2801a2f-f4bd-43dc-a0e3-c2834995cd74&table=block)