I get a message that my audio quality is poor

I get a message that my audio quality is poor

icon

Our Webphone can check if your internet works well enough to make calls with the Webphone. If you see in the Webphone a pop-up that your audio quality is poor, there is a good chance that your calls won't sound good because your internet connection is not stable enough. So, check if your internet connection is sufficient to make VoIP calls.

  • Try to Reboot your PC and internet connection
  • Run a speed test
  • Tip: Connect your computer to the internet via a network cable; this connection is more stable than via WiFi.

✍️
I have feedback on your help pages!

Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za