Fixed phone
Blind transfer
- Press the Transfer button under the screen or the Transfer key on the right or left of the screen during the call.
- Enter the phone number and press Transfer or hang up the phone.
- The call will be transferred automatically.
Transfer with consultation
- Press Transfer during the call.
- Enter the phone number and press Send or #.
- When the second person answers the call, you can have a conversation that the first person will not hear. If you hang up the phone, the call will be transferred.
Yealink DECT
Attended transfer
There are two options for blind transfer.
Option 1
- Press the 'R' button during the call.
- Select or enter the number you want to transfer to and press Ok.
- When the second person answers the call, you can have a conversation that the first person will not hear.
- Then, press Transfer to transfer the first call.
Option 2
- Press Options during the call.
- Select Transfer.
- Select or enter the number you want to transfer to and press Transfer.
- When the second person answers the call, you can have a conversation that the first person will not hear. Then, press Transfer to transfer the first call.
Blind transfer
There are two options for transfer with consultation.
Option 1
- Press the 'R' button during the call.
- Select or enter the number you want to transfer to.
- Press the 'R' button again to transfer the call.
Option 2
- Press Options during the call.
- Select Blind transfer.
- Select or enter the number you want to transfer to and press Transfer.
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Updates
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Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za