You receive a call and answer it. Immediately, instead of hearing the customer, you hear music.
To rule out an interface from other programs, please turn of all your other programs and leave only the Webphone on.
Is your headset connected to multiple devices? Turn off Bluetooth on those devices or disconnect your headset. Has the problem been resolved?
- Log in to Freedom
Our platform is not capable of playing music and sending it to you as soon as you answer the phone. The problem must originate from somewhere else, but there might be an issue with the waiting music on your end. Have an IT specialist look into your problem. They might have a solution for where the problem is coming from.
- Open the Webphone
- Go to Settings
- Scroll to Debugging then click Remote Logging
- Make sure remote logging is turned on.
- Open the Webphone
- Press Contact Us
- Indicate here what you are missing and press Send feedback
- NB: If you want to contact us, read on. This is only a way to send feedback to us so that we can act on it.
- Please, Make sure Remote Logging is turned on
- Write down some examples of when the issue happened, be as specific as possible with the date and time. For example:
- March 12 at 1:13 p.m. with telephone number 0612345678.
- Today at 13:15 pm with tel 0678910112
- If you need urgent help, we advise you to call us on 021 012 5000
If it's an option to test the issues with us, that's fine too.
Updates
We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates
Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za