How nice that you want to start using our Webphone! At the moment we're working hard to improve the Webphone. If you're missing any features, you can let us know at the bottom of this page.
Start a conversation
Start a conversation
Plugin: Click-to-dial
Plugin: Click-to-dial
Record a call
Record a call
Add a favorite
Add a favorite
Current conversations
Current conversations
Do not disturb
Do not disturb
Contact Book
Contact Book
Recent Calls
Recent Calls
Temporary Redirect 
Temporary Redirect
Voys Pulse
Voys Pulse
Change my language
Change my language
Dial Plan 
Dial Plan
Set Availability
Set Availability
Change Outgoing Number
Change Outgoing Number
Always allow the Webphone to play audio
Always allow the Webphone to play audio
I don't see all my colleagues in the Webphone
I don't see all my colleagues in the Webphone
I hear music when I pick up or call out
I hear music when I pick up or call out
Add a VoIP account to the Webphone
Add a VoIP account to the Webphone
The Webphone indicates that my network settings need to be checked
The Webphone indicates that my network settings need to be checked
I see that my colleague is on 'busy', but she is still available
I see that my colleague is on 'busy', but she is still available
My microphone does not work (I can hear the customer but they cannot hear me)
My microphone does not work (I can hear the customer but they cannot hear me)
The Webphone continues to ring after the call has been answered 
The Webphone continues to ring after the call has been answered
The Webphone is no longer active when I have been away from my laptop for a while
The Webphone is no longer active when I have been away from my laptop for a while
When I press record, the connection hangs up.
When I press record, the connection hangs up.
The Webphone is no longer active when I have been away from my laptop for a while
The Webphone is no longer active when I have been away from my laptop for a while
I don't get a popup when I get a call
I don't get a popup when I get a call
I am not receiving incoming calls
I am not receiving incoming calls
I do not hear anything
I do not hear anything
I get a message that my audio quality is poor
I get a message that my audio quality is poor
There is a problem with the automatic startup of the Webphone
There is a problem with the automatic startup of the Webphone
There is a problem with the automatic startup of the Webphone
There is a problem with the automatic startup of the Webphone
My Webphone does not ring on the first call of the day.
My Webphone does not ring on the first call of the day.
I cannot transfer customers to my colleague
I cannot transfer customers to my colleague
I minimized my Webphone, but now I don't know if the Webphone is going to ring.
I minimized my Webphone, but now I don't know if the Webphone is going to ring.
FAQ about the Webphone
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I have feedback on your help pages!
Updates
We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates
Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za