Adjust the internal number on a Grandstream

Adjust the internal number on a Grandstream

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When you change the internal number of a VoIP account on freedom.voys.co.za, the internal number on the display of your device does not change. This is because the display of the number on your device is independent of the data in Freedom.

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Change internal number in Freedom
  • Go to Freedom.
  • Go to Admin.
  • Click on VoIP account.
  • Choose the VoIP account for which you want to change the internal number (In this example, 201/Bet Weter).
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  • Here you can adjust the internal number, for example, from 201 to 208.
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  • Click on Save.

The change of the internal number is not yet reflected on your device. To update this on your device, you need to log in to the web interface of the device. You can access the web interface by entering the IP address of your device in your web browser. Instructions on how to find this can be found for each device below.

Change internal number in your Grandstream
  • On the display of your Grandstream, you can find an IP address.

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Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za