ROBIN Integration

ROBIN Integration

What do you need to configure the integration?

Make sure you have access to the following 'things':

Settings in Robin

  • Click on Settings in the top right corner (the gear icon)
  • Click on Team
  • Click on Active User
  • Fill in your internal telephone extension under 'phone extension'
  • Click on save

That's it for the settings in Robin. Really that easy? Yes, it's really that easy, but you still need to do some settings on Freedom

Settings on Make sure you have access to the API key that Robin has provided you with!


When logging in to Freedom with your admin account, do the following:

  • Go to Admin
  • Select notifications/conversation notifications.
  • Click on 'add'.
  • Fill in a description
  • Select 'ROBIN' from the 'service' drop-down menu
  • Enter your API key provided by Robin
  • Save

Are you done? Really? Yes, it's not rocket science.

What does the integration look like?


When you receive a call on your phone from a known phone number, Robin automatically opens the customer card and creates a new call..

Any other tips?

When adding phone numbers, make sure to use the international format, so +2721 012 5000 instead of 0210125000.

I have feedback on your help pages!


We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to