Do you see your colleague's number on your phone instead of the customer's number after transferring the call? This may be due to the settings of your VoIP account. The number recognition is incorrect. It is likely that the Caller ID is not set correctly in your phone and/or VoIP account. To adjust this, we will first look in the web interface of the phone.
- Log into Freedom
- Click on Admin
- Select VoIP account
- Click on the correct VoIP account
- Go to the tab Advanced (SIP) settings
- Change Caller ID header From SIP Header to Remote Party-ID SIP header
- Press Save
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Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za