Temporary Redirect

Temporary Redirect

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What can you do with the Temporary Redirect?
  • With the “Temporary Diversion” function it is possible to forward all telephone numbers, including underlying calling plans, to a destination on an ad hoc basis.
  • At the moment it is only possible to temporarily redirect to a voicemail. The diversion will remain active until a specific time you have set.

  • After this time, the temporary diversion is lifted and incoming calls return to the normal dialing plan configurations.

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Set up Temporary Redirect via Freedom

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The Temporary Detour can be set up via the Dashboard in Freedom. To do this,

follow the steps below

To do this, follow the steps below

  • You are now on the Dashboard
  • Click Set up redirect
  • In the dropdown, you can choose from the voicemails that are available. Indicate which one you want to add.
  • Select the end date and end time
  • Click Start Redirection

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From now on, all your phone numbers will be redirected to the selected voicemail. Do you still want to select a different voicemail? Then click the Change button

NB:

  • The Temporary Diversion is active until the specified date and time. The diversion will then stop automatically and your telephony will then follow the normal routings of your calling plans.
  • Do you want to stop the temporary diversion earlier? Then click on Stop redirect

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Set up Temporary Redirection via the App
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The Temporary Diversion can be set via the settings in the app. To do this, follow the steps below
  • Go to Settings
  • Click on your company name

  • Go to Temporary Redirect
  • Click Set Up Temporary Redirect
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  • Choose which Voicemail you want to use
  • Indicate until when

you want to put this Voicemail on it

  • Press Start redirection
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Do you still want to select a different voicemail or time?

  • Then click the Customize redirection
  • button .

  • If you want to stop the diversion earlier, tap Stop current diversion

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Good to know
  • The Temporary Diversion is active until the choosen time. The diversion will automatically stop. The phone will then follow the normal routings of your dialing plans.
  • Do you want to stop the Temporary Diversion earlier?
    • Click Change redirect
    • You can then stop the redirection there.
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Set up Temporary diversion via the Webphone
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Add temporary redirect

  • Open the Webphone
  • Click Settings
  • Go to Organization
  • Click Set Up redirect

  • Select Voicemail
  • Choose which voicemail you want to play.

  • Select Start redirect
  • The temporary diversion is now active.
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Changes in the temporary redirect

Modify Voicemail

  • Go to the Webphone.
  • Click on settings or on the red bar on change redirect..
  • Go to Organization
  • Press Change redirect

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  • Select another voicemail.
  • Click Change redirect

Stopping temporary redirect

  • Go to the Webphone.
  • Click on settings red or on the bar on change redirect..
  • Go to Organization
  • Press Stop redirection
  • .

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FAQ about Temporary redirect

What about the future of this feature?

The current version of the Temporary Redirection is the first version of this feature. This means that we will develop it even further and we are busy with this. For future updates, you can, for example, think of selecting time slots, or using notifications instead of a voicemail. Do you want to be informed about the updates regarding this new feature? Then keep an eye on voys.nl/updates .

Can I add different temporary redirects?

No, this is not possible at the moment. This is the first version of this feature and we are working on expanding it. If you do find this a useful option, please pass this on at voys.nl/improvements .

Can I enable this function for several days?

That is not possible at the moment. The opening hours module might be more for you to use in this case.

How can you see that the temporary diversion is active?

Then all your colleagues will see this at the top of the Freedom bar, the Webphone and in the Voys app.

I cannot find the temporary redirect anywhere.

To use the temporary redirect, your user account must be a member of the Administration rights group .

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Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za