Linphone

Linphone

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Setting up Linphone

Linphone is a free softphone application with many handy features like call forwarding and creating an address book. For Windows and Mac, you can download the softphone here.

Step by Step in setting the Linphone App

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Follow the below steps to install and configure Linphone on your mobile device. (Please note that the screenshots were taken using an Android device so the layout may differ from that of an iOS device, for instance).

Download the Linphone mobile app in the Play Store for Android or App Store for Apple iOS. If you are using a newer Huawei device and you are unable to find the application on Huawei AppGallery, download Huawei's Petal Search, to search for the Android file.

Step-by-Step:

  • Click Assistant¬†
  • Select¬†"Use SIP Account"
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  • You will be prompted to insert¬†'SIP Account Details'. See below

You will be requested to enter the following details:

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What you will need

Tip: Ensure that you click the ‚Äúlittle eye‚ÄĚ to see the password when you type it.

You will be requested to enter the following details:

  • Display Name:¬†Internal extension number (e.g. 201)
  • Domain:¬†sip.voys.co.za
  • Username:¬†Account ID of the VoIP account (is visible in¬†Freedom¬†under Admin >> VoIP Account) e.g 20112345795
  • Password:¬†Password of the VoIP account (is visible in¬†Freedom¬†under Admin >> VoIP Account) e.g
  • Transport:¬†TCP
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  • You are connected
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Give Permissions to Microphone and Phone

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Once connected Double Check your permissions:
  • Click the 4 horizontal lines next to connected
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  • Go to¬†Settings >>
  • Advanced >>
  • Then Android App Settings at the bottom
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Once in the Linphone App Info

Tab Permissions then Allow >> Microphone, Phone, Contacts

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Set Audio Codecs

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This helps with the Audio quality of the calls
  • Select¬†Audio Codecs by going to Settings >> Audio.
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  • Deselect¬†all Audio Codecs except iLBC
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Battery Settings (Keep the phone alive) e.g Samsung

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Battery Optimisation These settings will help the App not to go to sleep. What we have here is general settings for Samsung and Hauwie, for your model please check https://dontkillmyapp.com/
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Samsung phones and similar phones
  • Click Settings on the Linphone App >>
  • Advanced >>
  • Battery Optimisation Settings
  • Tab¬†All Apps¬†>> Find The¬†Linphone App¬†and
  • Tab¬†Don't Optimise
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Battery Settings (Keep the phone alive) Huawei

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Please note that Huawei Phones will be different on this step. Please there Follow these settings : 
  • Phone settings >
  • Battery >
  • App launch¬†and then set your app to ‚ÄúManage manually‚ÄĚ and make sure everything is turned on.

1. Phone settings > Battery > App launch. This feature may or may not be available for all devices or labeled differently. 

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2. Turn off ‚ÄúManage all automatically‚Ä̬†

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3. Make sure to ENABLE! all toggles.

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Troubleshooting

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What to do if the application does not connect to your VoIP Account

  • Check¬†your internet connection. If it is unstable or does not provide spare capacity for VoIP, you may have difficulty connecting,¬†View¬†the following¬†link¬†on why the speed and reliability of your internet connection are important.
  • If the app status does not change to "connected" after logging in, you may need to double-check your 'Username'¬†and 'Password'.¬†
  • You may receive the following message on your device to indicate the error.Go to¬†the horizontal lines on the far left and¬†click on¬†the 'SIP Account'. (In this case, it is labeled 201).
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  • This will take you to the¬†SIP Account¬†menu where you can edit your details.¬†
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  • Click 'back'¬†to¬†save changes.
  • You may also delete the account
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  • If all else fails,¬†delete¬†the 'SIP Account'¬†and start from scratch. To delete, go to the 'SIP Account menu'¬†(as above).¬†Scroll down¬†and¬†click¬†Delete
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Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za