By Webphone
By Webphone

By Webphone

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Download the Webphone

The Voys Webphone is a softphone that you can use to make calls via the browser of your laptop or computer.

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Before you start.

  • You have a user account
  • A headset that is connected to your laptop.
  • Google Chrome or Microsoft Edge browser.

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Which browser?

We recommend using the Webphone through Google Chrome or Microsoft Edge. These are the two browsers we support

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Chrome

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Set up webphone in Chrome

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Welcome to Voys Webphone

  • You can choose your language here (Dutch, German, or English).
  • Click  Start.

Select a VoIP account

  • Choose the VoIP account you want to use to dial out. The "Web” means that you can dial out via the Webphone.
  • Click  Go to audio settings.
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Pop-up’s

  • Click Allow in the popup to give permission to show notifications.

  • In the pop-up, give permission to use your microphone
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Audio settings

  • You should now be able to select the correct headset.
  • If the bar of the microphone moves green and the sound tests work correctly.
  • Then click on Complete.

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My headset is not visible

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Install the Webphone

  • Click on the 3 dots to the right of your web browser
  • Select Install Voys Webphone.

  • Click on Install.

  • The Webphone now opens on a separate screen.

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You can now make calls through your browser. To be able to receive incoming calls, put yourself as a user or the VoIP account of the Webphone to your dialing plan.

Microsoft Edge

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Set up webphone in Microsoft Edge

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Welcome to Voys Webphone

  • You can choose your language here (Dutch, German or English).
  • Click  Start.

Select a VoIP account

  • Choose the VoIP account you want to use to dial out. The (Web) means that you can dial out via the Webphone.
  • Click  Go to audio settings.
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Pop-up’s

  • Click Allow in the popup to give permission to show notifications.

  • In the pop-up, give permission to use your microphone.
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Audio settings

  • You should now be able to select the correct headset.
  • If the bar of the microphone moves green and the sound tests work correctly.
  • Then click on Complete.

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Install the Webphone

  • Click on the 3 dots to the right of your web browser
  • Select Install Voys Webphone.

  • Click on Install.

  • The Webphone now opens on a separate screen..

You can now make calls through your browser. To be able to receive incoming calls, put yourself as a user or the VoIP account of the Webphone to your dialing plan.

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Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za