I cannot transfer customers to my colleague

I cannot transfer customers to my colleague

icon

You have put the customer on hold and are calling your colleague. Your colleague now wants to speak to the customer, and you want to transfer the call. However, this doesn't seem to be working. Read the following carefully to see if you are using the Webphone correctly to transfer the call.

icon

Call forwarding

  • Warm transfer

During the call, press the Transfer button. Choose a colleague from the list of internal numbers or enter the number to which you want to transfer the call and press the call icon. When the second person answers, you can have a conversation that the first person will not hear. Then press Complete Transfer to transfer the first call.

image
  • Cold transfer

Choose a colleague from the list of internal numbers or enter the number you want to transfer to and press the phone icon. The call will be transferred immediately.

image

icon
  • Complete the transfer
image

✍️
I have feedback on your help pages!

Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za