- Check if the microphone bar turns green.
You can see this in the settings of the Webphone, under Devices, and then under Microphone.
- Does the Webphone have permission to use your microphone and are the settings in the Webphone correct?
Check by clicking on the little padlock on the browser window next to webphone.voys.co.za
Make sure that the Microphone is allowed
Then it is possible that your headset itself has some issues. Check if the settings of your headset are correct and if your headset is not on mute.
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Updates
We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates
Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za