You have put the customer on hold and are calling your colleague. Your colleague now wants to speak to the customer, and you want to transfer the call. However, this doesn't seem to be working. Read the following carefully to see if you are using the Webphone correctly to transfer the call.
- Warm transfer
During the call, press the Transfer button. Choose a colleague from the list of internal numbers or enter the number to which you want to transfer the call and press the call icon. When the second person answers, you can have a conversation that the first person will not hear. Then press Complete Transfer to transfer the first call.
- Cold transfer
Choose a colleague from the list of internal numbers or enter the number you want to transfer to and press the phone icon. The call will be transferred immediately.
- Complete the transfer
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Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to email@example.com