I hear music when I pick up or call out

I hear music when I pick up or call out


You receive a call and answer it. Immediately, instead of hearing the customer, you hear music.

Turn off all your programs on your PC.

To rule out an interface from other programs, please turn of all your other programs and leave only the Webphone on.

Disconnect your headset from other devices.

Is your headset connected to multiple devices? Turn off Bluetooth on those devices or disconnect your headset. Has the problem been resolved?

Could it be that there is music playing in your platform environment that you can hear?
The problem is not over yet, I still hear music.

Our platform is not capable of playing music and sending it to you as soon as you answer the phone. The problem must originate from somewhere else, but there might be an issue with the waiting music on your end. Have an IT specialist look into your problem. They might have a solution for where the problem is coming from.

The problem has not yet been resolved
Turn on remote logging (debugging).
  • Open the Webphone
  • Go to Settings
  • Scroll to Debugging then click Remote Logging
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Send feedback.
  • Make sure remote logging is turned on.
  • Open the Webphone
  • Press Contact Us
  • Indicate here what you are missing and press Send feedback
  • NB: If you want to contact us, read on. This is only a way to send feedback to us so that we can act on it.
If you want us to contact you to solve the problem
  • Please, Make sure Remote Logging is turned on
  • Write down some examples of when the issue happened, be as specific as possible with the date and time. For example:
    • March 12 at 1:13 p.m. with telephone number 0612345678.
    • Today at 13:15 pm with tel 0678910112
    • If it's an option to test the issues with us, that's fine too.

  • If you need urgent help, we advise you to call us on 021 012 5000
I have feedback on your help pages!


We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za