The Webphone continues to ring after the call has been answered

The Webphone continues to ring after the call has been answered

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In this case, the router is probably having some trouble routing traffic to the Webphone. A router restart may already be the solution.

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The problem has not yet been resolved

Turn on remote logging (debugging).
  • Open the Webphone
  • Go to Settings
  • Scroll to Debugging then click Remote Logging
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Send feedback.
  • Open the Webphone
    • Make sure remote logging is turned on.
  • Press Contact Us
  • Indicate here what you are missing and press Send feedback
  • NB: If you want to contact us, read on. This is only a way to send feedback to us so that we can act on it.
If you want us to contact you to solve the problem
  • Please, Make sure Remote Logging is turned on
  • Write down some examples of when the issue happened, be as specific as possible with the date and time. For example:
    • March 12 at 1:13 p.m. with telephone number 0612345678.
    • Today at 13:15 pm with tel 0678910112
    • If it's an option to test the issues with us, that's fine too.

  • If you need urgent help, we advise you to call us on 021 012 5000

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Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za