The Webphone indicates that my network settings need to be checked

If you receive this message, there is most likely something wrong with your network settings. Follow the steps below to find out where the problem lies or contact your IT personnel.

• If you connect via a switch, try this:

Plug your laptop directly into the router with a cable. Does the Webphone work well now? If so, there may be a problem with the connections you are using. Check if all cables are properly connected, and try restarting your switch if necessary. Does it work well now?

• Do you use WiFi to make calls? Try this:

If you usually make calls via wifi and it works when the cable is connected directly to the router, it may be that your wifi signal is not stable enough to make calls via the Webphone. We recommend using a wired network. You can use a USB hub if your laptop doesn't have the right ports.

• If the Webphone is not working properly while connected directly to the router, try restarting the router.
• After the restart, try again. If it still doesn't work, there may be an issue with your router.
• Is it still not working? Then we recommend contacting an IT specialist, or perhaps there is another tip for you to try located here.