I have a issue with my Cisco
On this page, we share common issues we’ve seen from other customers. If you don’t find what you need here, check your phone’s manual or search online for help. And if you still need assistance from Voys, please reach out to our support team.
- I have a issue with my Cisco
- 1. I'm not receiving the correct customer or colleague information on my display when they call
- Finding the IP address of the device
- Adjusting the Caller Header ID in the Web Interface
- Adjusting the Caller Header ID in your VoIP account
- 2. Mute button flashing / showing red on Cisco
- How can I fix this?
- 3. I'm getting the message 'Initializing Network'
- Follow the steps below to identify the cause.
- 4. My Cisco device shows 'Checking DNS'
- How can I fix this?
- 5. My Cisco won't stop updating
- How do I turn off automatic updates on my Cisco?
- Finding the IP address of the device
- Related Pages
1. I'm not receiving the correct customer or colleague information on my display when they call
The phone rings and you don't see the caller's information or you see additional information such as your company name or a long number (e.g. 174480001). Or your colleague transfers a customer and now you see your colleague's information instead of the customer's.
This is likely because the Caller ID is not properly configured in your device and/or VoIP account. To fix this, let's first check the web interface of your device.
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
Adjusting the Caller Header ID in the Web Interface
- Go to Voice.
- Go to Ext[*].
- Go to Caller ID Source.
- Go to SIP Settings.
- For SIP Remote-Party-ID select Yes.
Adjusting the Caller Header ID in your VoIP account
The caller ID source of your device is now set correctly. Now we're going to set it up in your VoIP account.
- Go to freedom.voys.nl and log in with your username and password.
- Go to Admin.
- Go to VoIP account.
- Choose the VoIP account that is connected to your device.
- Select the tab Advanced (SIP) settings.
- Go to Caller ID Header.
- Set this to Remote-Party-ID SIP header.
- Then test if you now only see the caller's information displayed.
2. Mute button flashing / showing red on Cisco
If your mute button is flashing or showing red, your network cable is no longer connected to the network.
How can I fix this?
Go through the following steps one by one:
- First check if the network cable is connected to the WAN port of your device. Your device has two ports at the back where you can connect the network cable; the 'PC' port and the 'WAN' port. Each port is labeled to indicate which is which.
- Next check if the network cable is connected to a router that has power.
- Restart your router by unplugging the adapter from the power outlet and plugging it back in after 20 seconds.
- Connect a different network cable between your device and your router. Make sure to firmly press this cable into both the WAN port of your device and the port on your router, or connect the device directly to the router.
- Next restart your device. Do this by unplugging your device from the power outlet and plugging it back in.
- Still not working? Contact your IT administrator or internet provider. They might have an idea why it's not working.
3. I'm getting the message 'Initializing Network'
If your device displays 'Initializing Network', your device is currently not receiving internet connectivity.
Follow the steps below to identify the cause.
- First check if the network cable is connected to the WAN port of your device. Your device has two ports on the back where you can connect the network cable; the 'PC' port and the 'WAN' port. Each port has a small label indicating which is which.
- Next check if the network cable is connected to a router that has power.
- Restart your router by unplugging the adapter from the power outlet and plugging it back in after 20 seconds.
- Connect a different network cable between your device and your router. Make sure to firmly press this cable into both the WAN port of your device and the port on your router, or connect the device directly to the router.
- Next restart your device. Do this by unplugging your device from the power outlet and plugging it back in.
- Still not working? Contact your IT administrator or internet provider. They might have an idea why it's not working.
4. My Cisco device shows 'Checking DNS'
DNS stands for Domain Name System. Although your device display indicates a DNS issue, this is rarely the actual problem. That would mean the DNS server of your provider (like XS4ALL) is unreachable. Read below for what you can do.
How can I fix this?
- First check if your PC has an internet connection. If not, there's a more significant issue. In that case, your internet provider might be experiencing an outage. You should contact your network administrator or internet provider.
- Although it's not common, there could actually be a DNS issue. You can set an alternative DNS on your device. Here's how:
- Press the menu button on your Cisco device.
- Go to (9) Network and then to (11) Non-DHCP DNS 1 and press the edit button.
- Now enter the following on your device: 1*1*1*1.
- You should now see 1.1.1.1 on your device screen. Press OK/Save. Then press Save again.
- Restart your device. Do this by unplugging your device from the power outlet and plugging it back in.
5. My Cisco won't stop updating
Your device keeps repeatedly updating. Read this guide to learn how to turn this off.
How do I turn off automatic updates on my Cisco?
When a Cisco repeatedly keeps updating, it's helpful to turn off the Upgrade rule.
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
- Click on the Voice tab.
- Click on the Provisioning tab.
- Change the Provisioning Enable from yes to no.
- Change the Upgrade Enable from yes to no.
- Click Submit all changes at the bottom.
Related Pages
