For setup, it's important to enter the data exactly as shown in this example.

Finding the IP address of the device

• Press the Page button(menu) on your Cisco device.
• Use the down arrow or press 9.
• Go to 9 Network.
• Press Select.
• Here you will see the IP address of your device.

Setting up your Cisco

• Log in to Freedom.
• Go to Admin.
• Click on VoIP account.
• Click on the three dots next to the appropriate VoIP account.
• Click on Provisioning.
• In the provisioning menu, adjust the following:
• The detected IP address.
• Select the correct device type.
• The desired language.
• Click on Configure device.

If you also want to update your device, press Update Firmware and Configure.

After a few minutes, the lights on the side of the device will turn green and you can make calls.

Getting an error message during setup?

• Check whether the device is connected to the same network as the PC or laptop used for provisioning.
• Connect the PC/laptop to the second network port and turn off WiFi if needed. In poorly configured networks, the WiFi network may have a different IP range than the wired network.
• The cable from your modem/router goes into the SW (switch(network) port) port. The curly cable from your handset goes into the HAC port.

How do I set up my Cisco with encryption?

If you want to set up your device with encryption, click here.

Not working? You can also set up the Cisco manually.

You've tried to set up the Cisco via automatic provisioning above, but it didn't work. You can also try to set up your Cisco manually.

This guide is suitable for Cisco: SPA301, SPA303, SPA504, SPA508, SPA514 and SPA525.

Finding the IP address of the device

• Press the Page button(menu) on your Cisco device.
• Use the down arrow or press 9.
• Go to 9 Network.
• Press Select.
• Here you will see the IP address of your device.

Setting up your Cisco

Ga naar Voice.

• Click on Ext 1.
• Go to General.
• Make sure Line Enable is set to yes.

Ga naar SIP Settings.

• Choose SIP transport UDP.

• Enter SIP Port 6060.

Go to Subscriber information.

• For Display name enter the internal number. Go to freedom.voys.nl for this. Click on Admin and then on VoIP account. Choose the internal number you want to connect this device to.

• For password enter the password of that same VoIP account.

• For Auth ID and User ID enter the Account ID of your chosen VoIP account.

Go to Audio Configuration

• For Preferred Codec enter G711a.

• Click on Submit All Changes. Your Cisco will now restart

Getting an error message during setup?

• Check whether the device is connected to the same network as the PC or laptop used for provisioning.
• Connect the PC/laptop to the second network port and turn off WiFi if needed. In poorly configured networks, the WiFi network may have a different IP range than the wired network.
• The cable from your modem/router goes into the SW (switch(network) port) port. The curly cable from your handset goes into the HAC port.

It's still not working.

• Try using port 5060 or 5061 instead of port 6060. Does that work?

How do I set up my Cisco with encryption?

If you want to set up your device with encryption, click here.

You can make calls with different phone numbers using a Cisco. A Cisco SPA303 has three lines available for this, and a Cisco SPA504G has four lines. A VoIP account can be set up on each of these lines, and for each VoIP account, you specify the outgoing number.

You can easily set up the first line of the Cisco as described above. The other lines are set up as follows.

Finding the IP address of the device

• Press the Page button(menu) on your Cisco device.
• Use the down arrow or press 9.
• Go to 9 Network.
• Press Select.
• Here you will see the IP address of your device.

Setting up multiple lines on a Cisco device.

Go to Voice.

• Click on Ext 2 (Extension: the VoIP account you will set up on the device. The first VoIP account you provision is usually extension 1, the second is extension 2, and so on.)
• Go to General.
• Make sure Line Enable is set to "yes."

Go to SIP Settings.

• Select UDP for SIP transport.

• Enter 6060 for the SIP Port.

Go to Subscriber information.

• Enter your internal number in Display name.
• Go to Freedom.
• Click on Admin and then on VoIP account.
• Choose the internal number to which you want to connect this device.

• For Password, enter the password for that same VoIP account.

• For Auth ID and User ID, enter the Account ID of your chosen VoIP account.

Go to Audio Configuration.

• Enter Preferred Codec G711a.

• Press Submit All Changes. Your Cisco will now restart.

If you want to set up another line, repeat the steps above and use Ext 3 and possibly Ext 4 as well.

Now go to the Phone tab.

• Adjust the Extension on the left side. Line key 1 gets extension 1, line key 2 gets extension 2, etc.
• On the right side, adjust Short Name so you know which line is for which phone number. Keep it short, otherwise you won't see it properly.

• Press Submit All Changes.

Assigning the correct number to outgoing VoIP account lines.

You have now set up your Cisco correctly, but we're also going to set it up correctly in your telephony platform.

• A VoIP account can be set up on each of these lines, and for each VoIP account, you specify the outgoing number.
• Set the correct VoIP Account for the right phone number in your Dial plan. You can also add a variable caller name so you can immediately see which number is being called.

How do I make calls through the correct line?

Enter a phone number and press the correct line on the right side to make calls with the different numbers.

I keep getting an annoying beep tone during calls.

This could mean you're receiving a call waiting notification on one of your other lines. Click here to learn how to turn it off.