Add a VoIP account to the Webphone

A VoIP account

A VoIP account is responsible for the registration of the Webphone so that the central system recognizes your Webphone as part of your customer account.

You can recognize a Webphone VoIP account by the laptop icon in front of it on Freedom.

Setting up a VoIP account

Log in to Freedom
Click on Admin
Click on Users
Click on your user (email address).

Go to the Telephony Settings tab. There are two options.

Existing VoIP Account

Select the VoIP account you want to use for your Webphone under Webphone account.
Click on save at the bottom of the page.

Creating a new VoIP account

Click on + New VoIP account under VoIP account to create a new VoIP account.

Provide a description.
Select the correct outgoing number.
Select the correct call access.
Press save.

Go to Webphone account.
Select the newly created VoIP account.
Click on save at the bottom of the page.

Your user can now use the Webphone.