Dial Plans

Dial Plans

What Is A Dial Plan?

In the dial plan, you can set what must happen when your number is called. This article explains the basics of how to create or edit a dial plan for your phone number. Refer to specific Features on the help pages for specific instructions on how to include a particular feature in the dial plan.

Log in on Freedom
  • Click on 'Dial plan' in the main navigation bar.
  • Open or add a Dial plan
  • If you are editing an existing Dial plan:
  • Click on the corresponding phone number.
If you're adding a dial plan for a new number:

1. Click Add dial plan.

2. Enter the 'Phone number' you wish to create a dial plan for. Freedom will give suggestions that do not have a dial plan yet.

3. Enter a 'Description' for easy reference.  (e.g. 'Main number)

4. Save

Add, Edit or Delete steps
  • Click edit dial plan
  • To add a step, click on add a step. To edit a step, click on the three dots at the end of the specific row that you would like to edit.
  • When adding or editing a step, use drop-down menus to select a feature and/or feature options.
  • Click confirm on that step
  • When you're done, click Save at the bottom of the dial plan.
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Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za