This help page addresses Chrome's audio playback policy that requires user interaction before allowing sound on websites, which affects the Webphone since it's a web application. The guide provides two comprehensive solutions to resolve this audio restriction: downloading the Webphone as a standalone app through your browser's installation feature, or configuring tab-specific permissions to always allow audio playback for the Webphone website.

The first option is to download the Webphone as an app rather than keeping it in a tab.

• Go to settings in the browser screen of the webphone.
• Select Install under the Webphone preferences.
• Click on Install.
• Click on Install in the popup that appears
• Click on Yes in the next popup, to attach the webphone to your taskbar for easy use.
• The Webphone will now open in a separate window.

If downloading the app is not an option or you prefer not to, you can also set permissions in the tab to always allow audio.

• Open the Webphone.
• Click the icon next to the URL.

• Choose Site settings.
• Go to the Permissions section.
• Set Sound to Allow. You have now indicated that you want audio to always be allowed when you have the Webphone open in a tab.