Run out of credit or Suspended?

Run out of credit or Suspended?

What is the difference between running out of credit and being suspended?

📌
Run out of credit

  • Prepaid customers have no “airtime”, and the account balance is 0 or Negative
  • Please check the balance on Freedom on the Dashboard
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  • You can still receive calls but you will not be able to make any outgoing calls

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Suspension

  • In a case whereby the account remains negative for 7 days, the account will automatically be suspended
  • An email will automatically be sent to your billing email with a link to Top-Up
  • No incoming calls can be received and no outgoing calls can be made at this Stage
  • 📌
    How Do I Top Up if I am suspended?
    • You will not have access to Freedom to top up
    • A top-up link will be emailed to your billing email address

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Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za