Can I withhold payment if there is a query on my account?

Can I withhold payment if there is a query on my account?

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Under no circumstances can payment be withheld, as we bill after the service has already been rendered. Queries should be submitted in writing within 7 (seven) days of receipt of the invoice. Should it be found that a credit is due, a credit note will be raised on the account and be offset against future invoices.

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Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za