Understanding your costs and subscription options at Voys
On this page, you'll find everything you need to know about the costs associated with using Voys. Whether you're looking for detailed information on call rates, or are considering one of our custom or complete subscriptions — we've got you covered. We’ll also explain how cancellation works, including how to cancel specific parts of the service if you're not using them anymore, so you always stay in control of your phone setup.
Call Rates: International
At Voys, we want you to always have a clear overview of your calling costs. Call rates differ per country, so it's important to check the rates that apply to the country you're located in.
To make things easier, we’ve created separate pages for each country we operate in. Simply select your country below to view the international rates that are relevant to you:
Call Rates: National (only for Custom package users)
At Voys, we want you to always have a clear overview of your calling costs. Call rates differ per country, so it's important to check the rates that apply to the country you're located in.
Packages Explained: Custom and Complete
Within the telephony platform, it is possible to choose between two packages, Custom and Complete.
With Custom, you create the most suitable offer yourself and you only pay for the functionalities that are purchased and the call minutes used.
With Complete, you have immediate access to a large number of modules and platform capabilities for one fixed price per user. No charges are made for national call usage, so you know exactly what to expect in terms of billing.
Custom or Complete Package Changing or Cancelling Your Voys Subscription
At Voys, you’re in control of your subscription. Whether you want to cancel your entire subscription, switch to a different package, or remove specific products or services you no longer use — it’s all possible. In this section, we’ll explain how to make changes, what to keep in mind, and where to manage your settings.
- If you only want to change or cancel some services, not your entire account, you can do so directly on our platform. These services will be terminated immediately.
- Go to Admin.
- Click on the service you want to cancel (e.g., a phone number or a user account).
- Press the delete button next to the phone number or user account you want to remove.
- The service will be deleted and will no longer appear on your invoice.
- If you want to change your subscription from Custom to Complete, please contact us.
If you want to keep your phone number, please arrange this with your new provider first. They will contact us to facilitate the transfer.
If you plan to leave us entirely, we're sorry to see you go! We’d appreciate it if you could share why you're leaving.
As an admin user, you can cancel your telephony services on a daily basis within our platform with a simple click.
- Log in to your portal
- Go to Account
- Select Administration
- Click Cancel Subscription
- You’ll be asked to confirm by clicking Submit Your Cancellation.
- The cancellation will be processed as of the date you submit it.
FAQ
Do you want to know exactly what you’re paying for? Are you checking to see if you might be overpaying? Or do you want to review the services you’ve had in the past with us? You can find all this under Used Services. Here, you’ll see an overview of your current services. On the right side, you can use a filter to view inactive services.
- Log in Freedom
- Click on Account in the top right corner.
- Go to Administration.
- Click on Used Services.
- Log in Freedom
- Click on Account in the top right corner.
- Select Invoicing.
- Click on Invoiced Services.
- Under Billed Services, you’ll find an overview of all the services you are subscribed to and their associated costs. Use the filters on the right to view different tariff types and cost totals.
- Log in to the Platform.
- Click on Account in the top right corner.
- Go to Billing
- Click on Billed Services.
- Under Billed Services, you’ll find an overview of all the services you are subscribed to and their associated costs. Use the filters on the right to view different tariff types and cost totals.
If In South Africa
If your dial plan includes transfers to mobile or fixed numbers, charges for these transfers will apply. To find out your call charges:
- Log in Freedom
- Click on Account in the top right corner.
- Select Billing.
- Click on Call Charges or Call cost if in
- Here, you can see the cost of each call. Use the filters on the right to view totals for a specific period, or filter by number or VoIP account. You can also select the type of call, such as mobile or international.
- Looking for call detail records, including inbound calls?
- Looking for your call recordings?
- National and international call rates
- Log in on Freedom
- Go to 'Account' >> 'Billing' >> 'Call Cost.
Available filters
- Date The date range must be 30 days or less)
- Totalize on Show Sum Totals: the total call charges, charges per VoIP account (i.e. extension), charges per call type (e.g. mobile, national), outbound number (caller), and dialed number.
Export your call detail records to your spreadsheet software of choice by clicking on the 'Export' button.
You can filter the records you want to export based on the same filters listed above.
Exports are saved in CSV format. You can manually change the delimiter (i.e. comma or semi-colon) and decimal separator (i.e. comma or full stop) to your preferred choice.
After setting your filters and clicking 'Save' your file will be generated (this can take a few minutes) and will be available on the export page once it is ready.
- We do charge for call forwarding. This is because forwarding a call requires setting up a new connection, which is considered a new outgoing call.
- There are different ways that we charge If you have minutes, these calls will be taken from your minutes in the same way as your outgoing calls If you do not have minutes, the calls will be charged the same way as your outgoing calls to mobile
Log in to Freedom, click Account in the top right corner, then go to Administration → Invoice Details → Change bank account. You'll need to complete a bank verification check. Once that's done, your new bank account is active — the new details will be used starting with your next automatic direct debit payment.
