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Billing & Prepaid Information

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This page is only for our South African customers.

This page is specifically for our customers in South Africa.

Are you with Voys in another country? Go to Billing Information

Billing & Prepaid Payments for Freedom

In this article, you’ll find everything you need to know about how billing works when using the Freedom platform. We’ll explain how prepaid payments are handled, where to view your balance, and how to top up. Whether you're just getting started or need help understanding your invoice, this page will guide you through it.

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What is Prepaid?

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⚠️ Payment Options

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How do I load prepaid credit on my Freedom account?

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Where can I find my invoices?

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Switching from prepaid to debit order (postpaid)

FAQ

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I am unreachable due to late payment

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I don’t receive an invoice in the mail

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How can I change my bank details?

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What are the terms of the Freedom Unlimited Payment?

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Can I access my account if I am suspended?

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What is the difference between running out of credit and being suspended?

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How do I top up if I am suspended?

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Why are my prepaid invoices not reflecting the services I am being billed for?

Account & Access

Costs and Subscription

Moving, what do I need to do?