Queue statistics

Queue statistics

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We are working hard to make the insights into your telephony as visible as possible.
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  • Log in to Freedom.
  • Click on Queue Statistics on the bottom left.
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  • The live Queue statistics is now visible.
  • Choose the Queue

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Take Note that the name of the caller group will be shown
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Available data

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Real-time statistics of the queue
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Average statistics in the queue per day
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FAQ about queue statistics

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How do I make sure that a queue is added to my call plan so that I can use these statistics?
Help
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Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za