- Log in to Freedom.
- Click on Queue Statistics on the bottom left.
- The live Queue statistics is now visible.
- Choose the Queue
Number of waiting
This number shows how many people are currently waiting in the queue.
Total number of active calls
This figure shows how many calls are currently being made.
Available colleagues in the ring group
This figure shows the number of available colleagues in the call group who can help with waiting callers.
Colleagues busy or on, do not disturb
This figure shows how many colleagues in the call group are currently on a call.
This figure shows how many calls have been answered from the queue.
Number of calls hung up in the queue
This figure shows how many people hung up the phone when they were in the queue. Is this figure high? Then you may not be optimally accessible to your customers. We are, of course, happy to help you think about a better design!
Average time on hold/waiting
This figure shows how long callers have to wait on average before they get someone on the line. Is this average high? Then customers wait a long time! Do you want to know how to get this figure as low as possible? Then do not hesitate to contact us!
Average talk time
This figure shows how long the average talk time is with callers transferred from the queue. You can therefore adjust the queue settings on this basis.
Waiting time of the next caller
This number shows how long the next caller has been on hold.
FAQ about queue statistics
On the page below, you can read how to add a queue.
We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates
Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to email@example.com