What is a queue?
A queue is a system designed to manage incoming calls by placing them in line until they can be answered by an available representative. This is especially useful for organizations that handle a high volume of simultaneous calls.
Benefits of Using a Queue
- Efficient Call Handling: Allows callers to wait in line for the next available representative rather than getting a busy signal or voicemail.
- Reduced Voicemail: Helps in lowering the number of voicemails left by providing a structured way to manage call traffic.
- Enhanced Customer Experience: Provides callers with an option to hold rather than immediately being disconnected or redirected elsewhere.
In this guide, you will learn how to create a queue and integrate it into your dial plan.
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Admin: Creating a queue
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Assign different priorities to your queues
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Setting up the queue module in your dial plan.
FAQ
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Related Pages
Queue Statistics
Queue Statistics
IVR Menu
IVR Menu
Call groups
Call groups
Sounds
Sounds
Set and modify your Dial Plan
Set and modify your Dial Plan
Voicemail 
Voicemail