How do I configure my Polycom desk phone for use with Freedom, your cloud-hosted PBX?
This manual will help you configure your Polycom desk phone for use with Freedom, our cloud-hosted PBX. The screenshots are from the SoundPoint IP 331 model. Other models will look slightly different, but the settings will be the same.
Configuration manual
- Connect the Polycom device to the network (modem/router/switch/network point) using an Ethernet cable (ensure that your PC is connected to the same network as the Polycom device)
- Locate the IP address of the device by pressing Phone Menu >>Status >> Platform >> Phone >> scroll down until you can view the IP address
- Launch the web browser and type the IP address into the URL bar
- Login to the device's web interface
- Fill in: Username: Polycom Password: 456
Go to Settings >> SIP
Click Save
Go to Settings >> Audio Codec Priority
Click Save
Go to Settings >> Network >> NAT
Click Save
Go to Single Setup
Click Save
Your phone is now ready for use!
Troubleshooting: If your phone is staying on "initializing" then the phone is fried. It could be due to the surges from load-shedding. If under warranty take it back to your supplier to replace it.
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Updates
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Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za