Notification reads “Registration at provider failed”

What is going on?

The notification suggests that something is going wrong with Voys as a provider. This is very rarely the case (since our platform should then be down). What is actually happening is that something is going wrong within your own network.

The solution

Have you just configured your Gigaset yourself? Double-check if you have copied the correct settings. Especially the account ID and password of your VoIP account, it's best to copy and paste again from freedom.voys.co.za.

Have you been using the device for some time already? Then go through the following checklist step by step:

• Check if your PC has an internet connection. If not, it may be possible that your internet provider is experiencing some issues. You can contact the network administrator or your internet provider for assistance.
• Do you have a stable internet connection on your PC? Restart the Gigaset base station by disconnecting it from the power source (at least 5 seconds). The base station may be a black or white box with a blue-lit button. Gigaset N300 or Gigaset N510 may be indicated respectively.
• If the above steps don't work, restart your internet provider's modem or router by disconnecting it from the power source (at least 20 seconds).