We can’t do it alone
- When your ISP (Internet Service Provider) receives your voice data from Voys, they begin the important job of carrying it across their network to your office.
- They must ensure there’s enough capacity where they receive the data from Voys. Otherwise, call quality will suffer.
Finally, the call must travel into your office
In addition to congestion in your ISP’s network, your call quality can also be affected by the size of the ISP’s connection into your office, your network setup, and other in-office factors such as the number of connected devices.
Congestion on any portion of the end-to-end path will affect your call quality, especially at peak times
This can cause delay (latency) and choppy sound (jitter). When everything works well, you should get a smooth HD call experience. We explain a bit more about How Audio Work in the VoIP article, on the link below:
Check out common issues and possible solutions
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