Security Measures

Security Measures

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How can I set up extra measures to keep my telephone system safe?

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My colleague,Alex, has written an easy to read article about this 😊 Stay Cyber Safe: Ten Tips to Hack-Proof Your VoIP Account

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Dial out restrictions

  • Prevent abuse by restricting an extension to only dial certain numbers.
  • For instance, South African landlines and cell phones or not dial international numbers.

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Do not use obvious passwords.
  • Try to do a combination of characters, letters, etc
  • Practice

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Enable 2 factor authentication on Freedom

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Fraud detection

  • Voys automatically detects irregular call behavior.
  • We do our best to notify you before your phone bill spirals out of control.
  • Our fraud detection measurements work but they are not bullet proof, thus we encourage you to regularly change your passwords

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Avoiding unwanted calls

  • If you're being harassed by a person or company, you can set up a filter for that number.
  • In the Dialplan leave the step after 'Meets conditions' empty to disconnect calls from this number.

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Recording of calls

  • It can be used to monitor calls for security in case of legal recourse and quality assurance of colleagues and target market and/or clientele.
  • Legal aspect: Please note that you are responsible for the legal compliance of recording phone calls. This means that you have to inform the caller about recording their phone call.
  • See more onΒ Call recording.

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Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000Β or send an email toΒ info@voys.co.za