Call recording

With the feature Call recording you are able to record, save and replay your phone calls.

Legal aspect. Please note that you are responsible for the legal compliance of recording phone calls. This means that you have to inform the caller about recording their phone call.

Three ways to record your calls

It is possible to record your calls in three different ways. You can record incoming calls, outgoing calls or you can choose when you want to record a call. A combination of these options is also possible.

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1. Call recording on demand

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2. Record all incoming calls

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3. Record all outgoing calls

Managing your recorded calls

Go to Calls in the menu bar.

Here you can listen to and download recorded call conversations. Behind the recorded calls, you will find:

• A play button
• A stop button
• A download button

Costs

Note that call recordings are billed at R0.05 per recorded minute per month saved. So if you were to save 1,000 minutes of recordings for 2 months the total price for these recordings would be R100.00 (1,000 minutes x R0.05 x 2 months). Billing takes place once a month. In this example R50.00 per month.

Also good to know

• If you have set that calls be recorded for 1 month, recordings really do disappear after that 1 month of the call being recorded and can not be retrieved thereafter.
• Tip: Save money by downloading recordings of important calls and storing them locally instead of saving them on Freedom for periods longer than a month.

Do note

• Calls that are transferred via Blind Transfer, do not record. In order to have your transferred calls recorded, ensure to complete your transfer by doing an Attended Transfer.
• Voys App calls made via a two-step call will not be recorded. In a two-way call, our platform will first call your mobile number and then the number you want to call.

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