I am not receiving incoming calls

I am not receiving incoming calls


First, perform the following checks in this case:

  • Is the internet working, Can you visit voys.co.za?
  • What is the difference between being available or on "do not disturb' mode? Please check if you are not on Do not disturb
  • Is your availability good? Make sure your user's availability is set up on your Webphone account, which you can configure through the Webphone settings.
  • Is your Webphone or user included in the dialing plan?
  • Is a colleague logged in with the same email address? The Webphone can only be used by one user at a time on one computer.
The problem has not yet been resolved
Turn on remote logging (debugging).
  • Open the Webphone
  • Go to Settings
  • Scroll to Debugging then click Remote Logging
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Send feedback.
  • Make sure remote logging is turned on.
  • Open the Webphone
  • Press Contact Us
  • Indicate here what you are missing and press Send feedback
  • NB: If you want to contact us, read on. This is only a way to send feedback to us so that we can act on it.
If you want us to contact you to solve the problem
  • Please, Make sure Remote Logging is turned on
  • Write down some examples of when the issue happened, be as specific as possible with the date and time. For example:
    • March 12 at 1:13 p.m. with telephone number 0612345678.
    • Today at 13:15 pm with tel 0678910112
    • If it's an option to test the issues with us, that's fine too.

  • If you need urgent help, we advise you to call us on 021 012 5000
I have feedback on your help pages!


We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za