The Webphone indicates that my network settings need to be checked

The Webphone indicates that my network settings need to be checked

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If you receive this message, there is most likely something wrong with your network settings. Follow the steps below to find out where the problem lies, or contact your IT personnel.

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The problem has not yet been resolved

  • If you connect via a switch, try this:
  • Plug your laptop directly into the router with a cable. Does the Webphone work well now? If so, there may be a problem with the connections you are using. Check if all cables are properly connected, and try restarting your switch if necessary. Does it work well now?

  • Do you use WiFi to make calls? Try this:
  • If you usually make calls via wifi and it works when the cable is connected directly to the router, it may be that your Wi-Fi signal is not stable enough to make calls via the Webphone. We recommend using a wired network. You can use a USB hub if your laptop doesn't have the right ports.

  • If the Webphone is not working properly while connected directly to the router, try restarting the router.
  • After the restart, try again. If it still doesn't work, there may be an issue with your router.
  • Is it still not working? Then we recommend contacting an IT specialist, or perhaps some more tips for you here.
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The problem has not yet been resolved

Turn on remote logging (debugging).
  • Open the Webphone
  • Go to Settings
  • Scroll to Debugging then click Remote Logging
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Send feedback.
  • Make sure remote logging is turned on.
  • Open the Webphone
  • Press Contact Us
  • Indicate here what you are missing and press Send feedback
  • NB: If you want to contact us, read on. This is only a way to send feedback to us so that we can act on it.
If you want us to contact you to solve the problem,
  • Please, Make sure Remote Logging is turned on
  • Write down some examples of when the issue happened, be as specific as possible with the date and time. For example:
    • March 12 at 1:13 p.m. with telephone number 0612345678.
    • Today at 13:15 pm with tel 0678910112
    • If it's an option to test the issues with us, that's fine too.

  • If you need urgent help, we advise you to call us on 021 012 5000

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Updates

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Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za